Here at HOME Estate Agents we are committed to providing a professional and quality service to all our clients and customers. If something goes wrong along the way, we would like you to share your experience with us. This will help us to improve the service we provide to you and other clients.
If you have a complaint about any of the services we have provided, we ask you to put it in writing to us, including as much detail and evidence as possible.
Your complaint should be sent to the branch your complaint relates to –
Urmston branch – Director – Stephen Groves
Stretford branch – Director – Steve Peck
Monton branch – Director – Nick Braiden
The director will respond in line with the timeframes set out below.
If you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter.
What happens next?
Please see below the details of the property ombudsman should you require these:
The Property Ombudsman
43-55 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including the evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure first, before being submitted for an independent review.